Hilton Brooklyn New York

The Hilton Brooklyn is one of the better Hotel in the area. I had a problem with the safe. They were up there within ten minutes fixing it. My daughter had a wedding at the Deity near by. She came back with top of her cake and George at the front desk refrigerator it till morning . What a great representative for the Hilton brand. The whole staff were great. So if Your event is nearby and need a clean, safe place then the Hilton Brooklyn it is.

FYI parking lot across street is closed. And SUV /crossover has $10 valet surcharge. But hotel is great and east walk to Sunken Harbor tik bar. Crave restaurant has amazing burger.

We stayed here mid week for 2 nights. Room was nice, front desk clerks were very nice, helpful when asking for suggestions. We ate in the restaurant one evening food and service were good.

I am a hilon honors member with gold standing. I usually choose this place when visiting Brooklyn. It is the closest to places I am visiting. The hotel looks really nice with a nautical historic decor and the rooms are decorating very nicely with marbled bathrooms and chrome accents. The art, wallpaper and furniture are also well designed with comfortable beds and linens. My first stay in 2024 was nice and welcoming. My 2nd stay in 2025 was not as nice. In particular, there lack of a warm smile upon checking in and addressing any of the staff at the front desk. The only person who seemed trained in the industry service was this nice young girl with long curly hair. The other staff at the front desk had no smile or didn't even seem to want to help with anything at all. The restaurant staff was very nice, and professional and helpful. This hotel gives you a daily credit of $35 to compensate for a tax. It can be helpul when you want to eat breakfast or grab a snack in their pantry downstairs. But $35 pretty much covers a breakfast for one and a half person...maybe. The main issue I had on my last trip was water. We had 3 people stayinging in the room and was provided only 2 waters at check in. If we asked for additional water, we had to buy it from their pantry and thus taken out of our $35 room credit each day. And they were out of water for over a 24 hour period, therefor I had to buy water a store outside of the hotel. But what really irriated my is that the hotel is nickle and diming its patrons for bottled water. Almost everytime I stay at Hilton, which is multiple times per year, water is always free and given without question. So this left a bad taste in my mouth. At $400+ per night I would expect more. I don't think I will be returning to this particular location again.

I’ve stayed at hundreds of hotels, and this was hands down one of the best check-in experiences I’ve ever had. Ruth at the front desk was incredible — warm, welcoming, and genuinely happy to help. I was traveling with products that needed to be frozen and asked if she could assist, and she immediately took care of it with a positive, can-do attitude that made everything feel easy. Her smile, professionalism, and kindness truly set the tone for the entire stay. Customer service like this is rare, and Ruth absolutely deserves recognition. She represents the Hilton brand at its very best.

Clean rooms, friendly staff! Great location! Only things we did not like: Parking was expensive (attendant was rude), no laundry facilities on site, no water in lobby. Most Hiltons we stay at have a complimentary water station in the lobby for guests to enjoy with infused water, sometimes even complimentary hot coffee. That would’ve been great during our stay.

We originally booked an airbnb for our stay in Brooklyn but upon arriving it was not at all like the listing. We were scrambling to find a hotel that wasn't crazy expensive, still nice, and could last minute fit 4 people for 5 days. The Hilton Brooklyn hit all of that!! The hotel is very nice, clean, and an excellent location! The only VERY MINOR issue we had was the air conditioning in our room needed reset each day of our trip to continue blowing cold air, but it was super easy to request the fix and always done within 5 minutes. Every member of the staff from front desk to housekeeping to maintenance was incredibly kind and personable. Definitely recommend this hotel, they were a lifesaver for us!!!

I had an amazing stay at the Hilton Brooklyn in NYC, and a huge part of that experience was thanks to JADE at the front desk. From the moment I arrived, Jade went above and beyond to make sure everything was perfect. She assisted me with booking my room, ensured I had the right accommodations, and consistently showed care and professionalism throughout my stay. Her warm attitude, attention to detail, and willingness to help truly made my stay worth my while. It’s rare to come across someone who makes you feel genuinely welcomed and valued as a guest, and JADE absolutely did that. She is a true asset to the Hilton Brooklyn team and deserves recognition for her outstanding customer service. I can’t thank her enough!